Privacy Policy

Last updated: March 2026

1. Who We Are

Eyecon Moments ("we", "us", "our") is a wedding videography and photography business based at 2A Simmons Street, Blackburn, Lancashire, BB2 1AX, United Kingdom. We are the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process the following personal data:

Contact information: name, email address, phone number
Wedding details: date, venue, ceremony types, guest numbers
Enquiry and correspondence: messages sent via our contact or quote forms
Payment information: invoicing details (we do not store card data)
Usage data: anonymised analytics data about how you use our website

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide quotes
To deliver our videography and photography services
To manage bookings, contracts and payments
To send relevant communications about your booking
To improve our website and services

Our lawful bases for processing are: contract performance (to fulfil your booking), legitimate interests (to respond to enquiries and improve our services), and consent (for any marketing communications).

4. How We Share Your Data

We do not sell your personal data. We may share data with trusted third parties only as necessary to deliver our services:

Email service providers — to send booking confirmations and communications
Cloud storage providers — to securely deliver your final films and photos
Payment processors — to handle invoices and payments securely

All third-party processors are bound by data processing agreements and are required to handle your data in accordance with UK GDPR.

5. How Long We Keep Your Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected:

Enquiry data: up to 12 months if no booking is made
Client booking data: up to 7 years for accounting and legal purposes
Wedding footage and photos: delivered files are stored for 90 days post-delivery, after which they may be deleted

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — to request a copy of the data we hold about you
Right to rectification — to correct inaccurate or incomplete data
Right to erasure — to request deletion of your data where we have no lawful reason to retain it
Right to restrict processing — to limit how we use your data in certain circumstances
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interests

To exercise any of these rights, please contact us at eyecon.moments@gmail.com. We will respond within 30 days.

7. Cookies

Our website may use essential cookies to ensure the site functions correctly. We do not use advertising or tracking cookies. You can control cookie settings through your browser preferences.

8. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss or disclosure.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Forms or social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO) — the UK's data protection regulator:

Website: ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.